Quick Capital are committed to providing the highest standard of service. However, we know that sometimes things can go wrong. We will do everything we can to put things right as soon as you get in touch. If this is not possible we will provide you with the contact details for the person/team that is dealing with your complaint. Whether you tell us by phone, email or in writing we are committed to putting things right and will deal with your complaint quickly and fairly.
It is important to let us know that you are unhappy and give us chance to put things right, in most cases we may be able to sort out the problem straight away.
In the first instance, you should talk to us about your concerns and give us the opportunity to resolve your complaint. You can contact our business support centre on 0800 377 7402. A member of our business support team will look to resolve your concerns as swiftly as possible. Sometimes, if we require further information from other sources, we will arrange to call you back.
You may prefer to write in with your complaint, our address is as follows:
Alternatively, you can email us at firstname.lastname@example.org
We will contact you by phone once we receive your letter, so it’s important that you tell us the best telephone number and the best time to contact you
For us to resolve your complaint as quickly as possible, please include the following information in your letter:
Your complaint will be investigated by our business support team, if it is upheld, you will get a full apology and, where appropriate, be given details of any action that we are taking to put things right. If you are not satisfied with the outcome, you can ask for a further review by the Compliance Officer. If your complaint relates to payment services or e-money (e.g. Direct Debit, Online Transaction) we aim to issue a final response within 15 business days after receiving your complaint. Should something outside of our control cause a delay, we will resolve your complaint within a maximum of 35 business days.
For all other types of complaint, we will aim to resolve the complaint within eight weeks and issue a final response. Finally, complaints are important to us so that we can put things right where they have gone wrong, and we learn from complaints which helps us to improve our services and can stop the same thing from happening again, so please do contact us if you are not happy with any aspect of our business practice.